Support Team

Brief look at the Main Client PageClient HomeThis is the client home page, you can get a good snapshot of what is going on within session. Video Overview LinkOpen Targets Page This is the default v...

How to create a new session to start now or in the future.Video LinkFollow these steps to successfully add a new session: Select “Makeup Session”From the main menu, tap on Makeup Session.2. Enter S...

How to manually Add or Upload ABLLS-R, Vineland 3, and VB-MAPP Assessments.Video LinkManually Add Assessment Navigate to Patient > Assessments Select Assessment you would like to add. Create New...

An explanation of each menu option on the Home Page.Video Demonstratin - App Walkthrough1. CasesThis tab displays all active cases currently assigned to you.Use this section to track and manage you...

Create and manage users in ATrack Management PortalBCBA Profile CreationNavigate to the ‘BCBA’ tabClick "Add New"Enter Required Details:First NameLast NameUser NameStatusType Selection: BCBAPasswor...

Unable to run a live session? Here's how to enter a Past SessionVideo Link1. Once the client is selected, choose "Enter Past Session".2. Enter the information for the session you are documenting.3....

What are Suggested Goals and how to add suggestions to a Treatment Plan.Using Goal Suggestions Ensure Assessments Are UploadedConfirm that assessments have been uploaded to ATrack, as Goal Suggest...

Mass Import and Manual Creation of Patient ProfilesMass Import Process Navigate to the ‘Patients’ tabSelect “Mass Import”Download the provided templateFill in required fields:Patient NameDate of Bi...

Learn the different parts of your active session screen. 1. On top of the screen, view basic information:Clients Name,Target Name,Type of TargetNumber of Trials, Tasks or Max duration in each run. ...

Where to find and how to start a pre-scheduled session?Video LinkClick Cases > Select the Case Name > tap on Scheduled Sessions.2. Select the Scheduled session for today 3. Tap Start Session to beg...